Stairlift Warranty Plans

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Stairlift Warranty Plans 2017-04-21T10:19:24+00:00

Our stairlift warranty plans have been designed to offer you a total piece of mind at an affordable price. All stairlifts sold by Parkgate Mobility come with a 12 month warranty, whether you purchase a new or reconditioned lift.

After the warranty period has ended, we charge £55 for callout plus the cost of any parts and our charge for an annual service is £65.

Our stairlift warranty plans cover all call out charges, parts and an annual service. This includes batteries and priority attention in the event of breakdown.

Our stairlift warranties are available on Brooks / Acorn straight stairlifts that are 4 years old and newer.

Gold Stairlift Warranty

  • 3 years cover – This includes the manufacturers warranty if you are purchasing a new lift.  Otherwise this is a 2 year Parkgate Mobility Warranty.

  • Two annual service visits

  • Priority attention in the event of a breakdown

  • Parts, including batteries

  • Labour

  • Callout

  • £330

Silver Stairlift Warranty

  • 2 years cover – This includes the manufacturers warranty if you are purchasing a new lift.  Otherwise this is a 1 year Parkgate Mobility Warranty.

  • Two annual service visits

  • Priority attention in the event of a breakdown

  • Parts, including batteries

  • Labour

  • Callout

  • £180

Terms and Conditions

The warranty cover is for the term stated for your chosen plan as defined in the STAIRLIFT WARRANTY COVER PLANS (new installations) or STAIRLIFT MAINTENANCE & WARRANTY PLANS document and is subject to the terms and conditions as set out below.

For new stairlift warranty plans, the wording: 2 year cover (manufacturer plus 1 year) means that the effective one year warranty begins when the first year manufacturer’s warranty expires, although priority attention will apply to the full two year term for breakdown situations over non-contracted customers.

For new stairlift warranty plans, the wording: 3 year cover (manufacturer plus 2 years) means that the effective two year warranty begins when the first year manufacturer’s warranty expires, although priority attention will apply to the full three year term for breakdown situations over non-contracted customers.

Parkgate Mobility will endeavour to remind customers to renew their warranty plan before the expiry date of the active cover, but it is ultimately the responsibility of the customer to ensure that the cover is renewed on time. Parkgate Mobility will not be held responsible for any costs incurred for repairs during lapsed or inactive warranty periods.

Stairlift is to be serviced annually at a mutually convenient time during the warranty term. The cost of the service is included in the warranty plan.

A large number of reported faults can be remedied over the telephone, where possible Parkgate Mobility engineers will attempt to gather fault information and may suggest simple remedies.

Reconditioned parts may be used for repairs if new parts prove difficult to obtain, or likely to delay repair.

At Parkgate Mobility’s discretion a charge will be made under the following circumstances: –

* If the stairlift is found to be working properly on arrival, after inspection and the fault is found to be user error, e.g. the stairlift is turned off.

Parkgate Mobility reserves the right to refuse warranty cover or renewal.

Cover excludes accidental damage to the stairlift, or damage caused by foreign objects causing the lift to malfunction.

Parkgate Mobility will not be liable for the cost of repairs to the equipment arising from abuse, misuse, neglect by the user or any third party, theft, fire, flood or costs arising from improper use, or actions contrary to manufacturer’s instructions.

The stairlift warranty is not transferable, but consent may be given at the discretion of Parkgate Mobility.

All work is to be carried out by Parkgate Mobility stairlift engineers unless otherwise authorised by Parkgate Mobility. Parkgate Mobility will not be held liable for any costs incurred for repairs by unauthorised engineers.

Breakdowns are prioritised but to keep premiums to a minimum for the benefit of our customers, Parkgate Mobility do not operate a 24 hour 365 days per week service but will endeavor to reach customers within 24 hours of open office from Monday – Saturday inclusive.

If the Stairlift is deemed to be beyond economical repair on inspection by our engineers then a maximum of £500.00 will be allowed towards the cost of a replacement new lift relative to Parkgate Mobility’s list price at the time of replacement. A maximum of £250.00 will be allowed towards the cost of a reconditioned lift. Both options must be supplied and fitted by Parkgate Mobility.

No refunds will be given for any ‘unused’ part of the warranty, e.g., if the lift is no longer required, sold on etc.

Parkgate Mobility reserves the right to change or amend these terms and conditions if necessary.

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