AMP Mobility Innovators 2019 have awarded Tracy Simmons and Stephen Holland a place on their list of the UK’s top innovators.
Being one of the region’s largest players does not mean Parkgate Mobility’s bosses ever rest on their laurels. Business manager, Tracy Simmons, along with owner, Stephen Holland, has been busy in the last year evolving and modernising an impressive store portfolio with new systems and processes to keep up with retail trends and drive efficiencies.
Tracy has been implementing changes including launching a new dedicated call centre and rolling out a new retail CRM package across its stores so that the retailer can cope with its estate expansion.
Parkgate Mobility is now one of the most significant players in the north of England.
Anyone who knows Tracy knows that he likes to analyse everything. Parkgate is run on data and he has graphs, charts and statistics that cover every aspect of the operation including call handling, engineer effectiveness, marketing strategy, sales success, business efficiencies and customer satisfaction.
This approach is proving instrumental in Parkgate’s growing influence in the area and the business is now nearing 20 retail showrooms, making it one of the most significant players in the north of England. Tracy’s impact on the business in the last year has been vital, helping a large retail operation adapt and remain flexible in a changing market.
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