Privacy Policy

Parkgate Mobility Privacy Policy, version 2.3, updated 21 June 2023

Parkgate Mobility is a retailer of mobility equipment based in Rotherham, South Yorkshire. This Privacy Policy outlines how we collect, use, and protect your personal data. By using our website and engaging with our retail, repair, and service environments, you consent to the practices described in this policy.

Data Controller

Parkgate Mobility is the Data Controller, which means we determine the purposes and methods of processing your personal data. We are committed to complying with applicable data protection laws and ensuring the lawful and secure use of your personal data.

Information Collection

When you make a purchase in-store or online, arrange a repair or annual service, we securely store your name, address, email, and contact number in our dedicated business software at our Head Office in Rotherham.

If you claim VAT exemption when purchasing a product, we may collect additional information such as a signature and the nature of your health condition, as required by HMRC. Your personal details are not shared with any other company without your consent, unless legally obligated to do so. Signatures are kept securely in paper form and not stored digitally. If you choose not to provide your name, address, and signature, VAT will be charged on your purchase.

If you have a lease agreement with Motability Operations Ltd and Parkgate Mobility is your allocated repair contact, we may share information with Motability Operations Ltd to facilitate timely repairs.

If you have an insurance policy or warranty with Mark Bates Ltd (Premier Care) and purchased the equipment from us, we may need to discuss your policy with them.

Telephone Calls

We reserve the right to record telephone calls for training and monitoring purposes. Call details are logged on a secure system to improve our customer service and address any customer concerns.

If you purchase certain products, our customer service team may contact you to inquire about your experience. Additionally, if you purchase a mobility scooter, powered wheelchair, wheelchair, or stairlift, we will contact you towards the end of the first anniversary of your purchase to remind you of the equipment’s servicing. You will be given the option to receive such contact from us. For existing customers predating GDPR regulations, we will confirm your consent to continue receiving these calls during our first contact.

Website Contact

When you contact us through our website, using the contact form or sending an email, the information is securely delivered to our website administrator at our head office. Some queries may be forwarded to other departments within our company. We do not share the information in these emails with other companies unless legally required. We retain these emails on our server for as long as necessary to address your query.

Online Purchases

For online purchases, we collect your name, address, telephone number, and email address to facilitate delivery and provide order updates. Our payments are processed by Sagepay, a third-party service based in the UK. We do not store any payment information on our servers. You can review Sagepay’s privacy policy for more information.

To gather reviews of our service, we work with Trustpilot. Two weeks after your order, Trustpilot will email you an invitation to review our service. Participation is optional. Refer to Trustpilot’s privacy policy for further details.


We use cookies on our website to enhance the user experience. These cookies help us monitor visitor behavior but do not personally identify individuals. After leaving, we do not use cookies for advertising or other purposes.

We utilize Google Analytics, a third-party service, to collect standard internet log information and visitor behaviour patterns. This information is processed anonymously and does not identify individuals.

External Websites

Our privacy policy applies solely to our website and Parkgate Mobility, excluding external websites we may link to for convenience.

Data Access and Updates

Under GDPR, you can request access to the information we hold about you and request its removal. To make such requests, please contact us in writing at the address provided in the “Data Protection Manager” section below. We will fulfil your request within 30 days.

Privacy Policy Updates

We may update this policy periodically. We recommend checking this page regularly. Major changes affecting your data usage will be communicated via email to registered users.

Data Protection Manager, Parkgate Mobility, Head Office, Effingham Street, Rotherham S65 1BL

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