What Information Do We Gather?
When you purchase a product from Parkgate Mobility in-store or online, arrange a repair or annual service of equipment (purchased from us or not) your name, address data, email and contact number will be stored securely in our dedicated business software at our Head Office in Rotherham.
When you buy a product or service from us and claim VAT exemption, we are required to collect additional information such as a signature and the nature of your health condition, this is a requirement of HMRC to be eligible for VAT exemption. Please be assured that we do not share your personal details with any other company without your consent or if we are legally required to do so. The signature you provide to us is kept securely in paper form only and is not stored digitally. If you do not wish to give your name, address and signature we are required to charge VAT on your purchase.
If you have a lease agreement with Motability Operations Ltd and Parkgate Mobility is your allocated repair contact, we may share information with Motability Operations Ltd to ensure that we can satisfy our requirement to organise any repairs without delay.
If you have an insurance policy or warranty with Mark Bates Ltd (Premier Care) and you purchased the equipment from us we may need to discuss your policy with them.
When you call us, or we call you we reserve the right to record these telephone calls for training and monitoring purposes.
We log every call we receive on a secure call log system which means we can provide a better service to you. From this information we can see the types of calls we are getting, our busiest times and also to keep a record of any issues raised by our customers that we need to address.
If you make a purchase of certain products our customer service team may call you to ask you some questions about your experience. If you purchase a mobility scooter, powered wheelchair, wheelchair or stairlift, we will call you towards the end of the first anniversary of your purchase to remind you that the equipment is due for servicing. When you purchase this equipment, we will ask you if you wish to receive this kind of contact from us. For customers who were with us before the GDPR regulations came into effect, we will ask you the first time we call you if you are happy to continue receiving these calls.
If You Contact Us Using Our Website
There are several ways you can get in touch using our website;
Contact form on our contact us page – https://www.parkgatemobility.co.uk/contact-us/.
When you send us an email using our website it is delivered to our website administrator at our head office in Rotherham. Certain queries will need to be passed to other departments within our company. We do not share information in these emails with other companies except when we are compelled by law to do so. We keep these emails securely on our server only for as long as is necessary to satisfy your query.
Sales enquiry form – for example https://www.parkgatemobility.co.uk/buying-a-stairlift/.
When you make an enquiry and indicate you are interested in one of our products, this email enquiry is delivered to our head office in Rotherham. Such enquiries are handled by our sales advisors who will make contact with you either by telephone or email. We do not share information in these emails with other companies except when we are compelled by law to do so. We keep these emails securely on our server only for as long as is necessary to satisfy your query.
Any information provided by you, to us using our website is stored securely on servers based in the UK behind SSL (Secure Socket Layer) technology.
Any information provided by you, to us, in store or over the phone is stored securely on our server in Rotherham, UK.
If you decide to buy an item from us online, we need to collect some information from you.
To deliver the item you have ordered, we need to collect your name, address and telephone number so the courier can contact you if they have any problems with delivery. We also need an email address so we can update you on the progress of your order.
Our payments are processed by third party, Sagepay, who are based in the UK. Parkgate Mobility do not store any payment information on our servers.
Live chat – located at the bottom of each page
Our live chat is provided as an alternative to calling us or sending us an email. Our live chat is provided by Zendesk. Zendesk keep a log of live chats which we purge 3 months after the date of your chat with us. This includes your conversation with us, your name, email address and IP address.
Sometimes depending on your query when using live chat for personal information including your home address and telephone number, this is used to satisfy your query and processed as above. We will never ask you for payment information or passwords when using our live chat.
When someone visits www.parkgatemobility.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Our Email Newsletter
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for three reasons: first of all, to tell you about products and services you’ve asked us to tell you about; secondly, to contact you if we need to obtain or provide additional information and lastly to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.
We have taken steps to contact everyone who is currently on our list to confirm that they still wish to receive email newsletters from us.
We only ever send emails to our customers and visitors that have opted in to receive this information.
You can view Mailchimp’s terms here: https://mailchimp.com/legal/terms/
Under GDPR you can request at any time all of the information we hold about you and you may also request that we remove any information we hold about you.
To do this, please contact us in writing at the following address: Data Protection Manager, Parkgate Mobility Head Office, Effingham Street, Rotherham, S65 1BL. We will comply with your request within 30 days.
From time to time, we may need to update this policy. We recommend you check this page regularly for updates, however any major changes that affect the way we use your data will be communicated by email to registered users.