We pride ourselves on our customer service reputation, but we do understand that sometimes things don’t always go to plan. In the unlikely event that you are unhappy with our service we encourage you to let us know, so we can improve in the future.

To ensure that we are able to put things right as soon as possible, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after delivery of your product or completion of your repair or service, please inspect the work or product to ensure that it is up to our usual high standard.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems as soon possible.

Either call us on 0800 7720744 or write to us at; Parkgate Mobility Complaints Department, Effingham Street, Rotherham, South Yorkshire, S65 1BL.  You can also email us using our contact form.

We aim to respond within 7 days of receiving your complaint and where possible, we will provide you with a date to remedy any issue that is raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use ombudsmen services ltd for dispute resolution.  In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.  If you wish to do so, please contact Which? Trusted traders in the first instance on 0117 9812929.

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