Contact Us 2017-08-08T14:24:29+00:00
Email Us

Email Us

We can answer your emails between 9am and 10pm Monday to Saturday.  We are closed on Sundays.

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Call Us

Call Us

Our telephone lines are open 9am to 5pm, Monday to Saturday.  We are closed on Sundays.

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Live Chat

Live Chat

Our live chat is available between 9am and 10pm on weekdays and 9am to 5pm on Saturdays.

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Frequently Asked Questions

We have gathered together some of the questions we are asked most.

Do you keep parts for stairlifts? 2017-08-07T15:54:42+00:00

We stock parts for Brooks / Acorn lifts only.  We do not sell these parts to be fitted by yourself, they can only be fitted by a trained Parkgate Mobility engineer.

Do you repair furniture? 2017-08-07T15:53:15+00:00

We can repair all make and model of riser recliner chair, give us a call on 0800 2461846 to book in.

Do you hire furniture? 2017-08-07T15:51:43+00:00

No, sorry we do not hire out any kind of furniture including ramps, riser recliner chairs and high seat chairs.

Do you hire wheelchairs? 2017-08-07T15:50:33+00:00

We hire wheelchairs from all of our mobility shops.  Please call in advance to reserve your chair.  We charge £5 per day or £25 per week.  For more information, please see our wheelchair rental page.  We can also hire powered wheelchairs.

Do you stock parts for wheelchairs? 2017-08-07T15:48:24+00:00

We stock parts for all makes and models of wheelchair and powered wheelchair including wheels and tires.  Other parts can be ordered on request.  Please give us a call free on 0800 2461846 with any queries.

Do you sell second hand scooters? 2017-08-07T15:45:57+00:00

We keep a selection of quality, refurbished scooters for sale in each of our retail branches.  For more information, please see our second hand mobility scooter page.

Do you hire scooters? 2017-08-07T15:44:37+00:00

We do, we charge £50 per week plus a £100 refundable deposit.  For more information, please see our mobility scooter rental page.

Do you stock parts for scooters? 2017-08-07T15:42:53+00:00

We stock parts for all makes of mobility scooter.  These parts can either be fitted by yourself or we can fit them for you at a cost.  We charge £35 for callout, plus a small labour charge.

Do you hire stairlifts? 2017-08-07T15:18:19+00:00

We do.  Our rental lifts are a great option in circumstances where a temporary stairlift would be more beneficial.  For more information, please see our stairlift hire page.

Do you sell second hand stairlifts? 2017-08-07T15:16:39+00:00

For those on a budget, we sell reconditioned stairlifts that have been fully checked and serviced by our engineers.  We are so confident in the quality of these lifts that we offer a full 12 months warranty.

For more information, please see our second hand stairlift page.

Do you buy back stairlifts? 2017-08-07T15:14:47+00:00

Sometimes, based on the age, make and model and condition of your stairlift we can purchase and remove your old stairlift.

We can purchase Brooks / Acorn lifts no older than 5 years.  For other makes and models and for lifts older than 5 years we can remove and dispose of them at a cost of £90.

Do you offer breakdown services? 2017-08-07T15:13:00+00:00

We are able to offer breakdown and repair services accross the North of England. Give us a call on 0800 2460846 or for more information see our stairlift breakdown page.

What if I have a complaint? 2017-07-31T16:33:49+00:00

We pride ourselves on our customer service reputation, but we do understand that sometimes things don’t always go to plan. In the unlikely event that you are unhappy with our service we encourage you to let us know, so we can improve in the future.  If you wish to make a complaint, please see our complaints page and follow our complaints policy.

If you have any comments about your experience in one of our branches, good or bad, please send us a testimonial.

How do I apply for Motability? 2017-07-31T16:33:07+00:00

If you are interested in getting a mobility scooter or powered wheelchair (powerchair) on Motability, you can call into one of shops, call us free on 0800 7720744 or send us an email using the form on the Motability page.

One of our Mobility accredited sales advisers can visit you to complete some paperwork and we can put your application in process.  Please note that if you already have a car on Motability you are not able to get a mobility scooter or powerchair as well, even if you have enough of your allowance remaining.

How does Motability work? 2017-07-31T16:32:37+00:00

If you qualify for the high rate mobility payment, PIP or the War Pensioners Mobility Supplement you qualify to lease a mobility scooter or powered wheelchair from Motability out of this allowance.  The lease starts from £14 a week and is a 3 year term.

For more information, please see our Motability page.

Why do you not list prices for high seat chairs? 2017-07-31T16:32:05+00:00

There are over 150 fabrics and 6 different wood finishes to choose from.  We want you to make the best choice and we believe that’s not possible online, so we don’t sell them on the internet.

Feel free to call into one of our branches and we’ll gladly show you the swatches and let you see the chairs and try them.

What if I don’t want to claim VAT exemption? 2017-07-31T16:30:16+00:00

VAT exemption is optional, if you don’t want to give us your name and address in one of our shops, or details of your illness online.  You can choose to pay VAT on your purchase.

Do I need to register as VAT exempt? 2017-07-31T16:29:04+00:00

If you are buying in one of our shops then you will be asked to sign a declaration and give details of your, or the person you are buying for’s illness or disability.  If you are buying online, we have a declaration on our checkout page that you can fill in.

What is VAT exemption? 2017-07-31T16:28:12+00:00

VAT exemption is available to customers on some qualifying products.  Products that have been designed specifically for use by people with a long lasting disability usually qualify for exemption.

People usually qualify for exemption if they have a long lasting illness or disability, temporary conditions such as broken bones do not qualify, whereas long lasting conditions such as arthritis do qualify.

Do you hire wheelchairs? 2017-07-31T16:27:36+00:00

Yes we do.  The cost is £5 per day, or £25 for the whole week.  If you have not shopped with us before, we may ask for a deposit and ID.  Please call in advance to ensure that we have one available for you.

Please see our wheelchair rental page.

Do you buy back wheelchairs? 2017-07-31T16:26:07+00:00

We do not buy used wheelchairs.  We can sometimes take in powerchairs in part exchange against a new scooter or powerchair.

How do I return an item? 2017-07-31T16:25:32+00:00

If you have a problem with an item you purchased from us online, please call or email first so we can try and help.  If you still wish to return an item, please return it to:

Internet Sales
Parkgate Mobility
Effingham Street
Rotherham
S65 1BL

Please be aware of the following if you are returning an item (some of these points only apply to online orders):

  • We cannot accept returns of shoes or slippers that have been worn outside
  • Items returned without the original packaging or damaged packaging are subject to a 20% restocking fee
  • We cannot accept returns of items that have been custom made
  • We cannot accept returns of commodes, bedpans, urinals or any other item that involves disposal of bodily fluids
  • We can only accept returns of incontinence pads that are unused and in sealed packaging
  • We will only cover the cost of your return if the item is faulty
  • We only accept returns within 7 days of you receiving the order

None of the above affects your statutory rights.

If you didn’t buy the item online, please return it to the branch you purchased it from where you will need to produce your original receipt.  In-store returns are handled at the discretion of the store manager.

Do you sell internationally? 2017-07-31T16:24:53+00:00

No, we only sell within the UK.  If you need to order from overseas you would need friends or family within the UK who could order it for you and forward the item on.

How long does delivery take? 2017-07-31T16:24:27+00:00

We always aim to deliver within 2 working days.  If you require a faster service, please call us free on 0800 7720744 and we will do our best to help.

How much does delivery cost? 2017-07-31T16:23:54+00:00

Delivery is £3.29 + VAT for orders under £45 and free for orders over.  VAT is always charged on delivery, whether the product is exempt from VAT or not.

Are prices the same online as in stores? 2017-07-31T16:23:25+00:00

We try to keep prices the same online as in our stores.  Sometimes their may be a small difference in price either being cheaper in the store or online.

If a product is cheaper online, this is an online price only and cannot be honoured in our stores.  In this case, you will need to order the product online.

Do you do repairs? 2017-07-31T16:22:23+00:00

Yes we do.  We have dedicated repair centres around the north of England.  Just call our service centre on 0800 7720744 to book a service or repair.

How do I take part in the Scootersafe training? 2017-07-31T16:17:30+00:00

Unfortunately the courses have now ended.  We are happy to give basic training when a scooter is purchased from us.

For more information, please see our Mobility Scooter Training page.

Do you hire mobility scooters? 2017-07-31T16:03:50+00:00

Yes, the cost is £50 per week with a minimum of 1 weeks hire.  If you are looking to hire for more than a few months, it maybe more cost efficient to buy.

If you are looking for shorter term hire, we recommend contacting your local shopmobility scheme.

How much do you charge for servicing mobility scooters? 2017-07-31T16:01:53+00:00

Our service charge is £49, for more details on what is included, please visit our scooter servicing page.

Why don’t you list prices for mobility scooters? 2017-07-31T15:59:20+00:00

Parkgate Mobility takes its responsibilities as a dealer of these products very seriously.  We have never, and will never, sell scooters online. As a responsible seller, we always require that customers try the scooter first and are completely happy with their choice before buying and that they, and people around them will be safe when they are driving.  The thought of selling someone a scooter blindly on the internet without them trying it and being able to assess their needs is totally against our principles.

There are many downsides to buying scooters online.  We often hear horror stories of customers receiving a box on their doorstep and having to build the scooter themselves, having to courier the scooter back to the retailer for any repairs and having no backup in case of any breakdowns.

Do you buy mobility scooters? 2017-07-31T15:56:30+00:00

Not as such, we do however offer a trade in option against the value of any new scooter or powerchair.

If you are looking to sell your scooter, we recommend local press listing such as the free ads or advertising locally in post offices etc.

Call Us

Our telephone lines are open from 9am until 5pm every day except Sunday.  All calls are handled by Joanne, Sue and Joyce in our Rotherham office.

Email Us

Please allow us an hour or two to answer emails during the day. Sometimes it might take a little longer in the evening or if your query is a bit more complex.

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Please do not use this form to send marketing or advertising enquiries, we would request that you send us an email to marketing@parkgatemobility.co.uk.

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