Frequently Asked Questions
We have gathered together some of the questions we are asked most.
- 1: Mobility Scooters
- 2: Stairlifts
- 3: Wheelchairs
- 4: Furniture
- 6: Buy Online
- 6: Motability
- 7: VAT Exempt
- 8: Complaints
We stock parts for Brooks / Acorn lifts only. We do not sell these parts to be fitted by yourself, they can only be fitted by a trained Parkgate Mobility engineer.
We can repair all make and model of riser recliner chair, give us a call on 0800 2461846 to book in.
No, sorry we do not hire out any kind of furniture including ramps, riser recliner chairs and high seat chairs.
We hire wheelchairs from all of our mobility shops. Please call in advance to reserve your chair. We charge £5 per day or £25 per week. For more information, please see our wheelchair rental page. We can also hire powered wheelchairs.
We stock parts for all makes and models of wheelchair and powered wheelchair including wheels and tires. Other parts can be ordered on request. Please give us a call free on 0800 2461846 with any queries.
We keep a selection of quality, refurbished scooters for sale in each of our retail branches. For more information, please see our second hand mobility scooter page.
We do, we charge £50 per week plus a £100 refundable deposit. For more information, please see our mobility scooter rental page.
We stock parts for all makes of mobility scooter. These parts can either be fitted by yourself or we can fit them for you at a cost. We charge £35 for callout, plus a small labour charge.
We do. Our rental lifts are a great option in circumstances where a temporary stairlift would be more beneficial. For more information, please see our stairlift hire page.
For those on a budget, we sell reconditioned stairlifts that have been fully checked and serviced by our engineers. We are so confident in the quality of these lifts that we offer a full 12 months warranty.
For more information, please see our second hand stairlift page.
Sometimes, based on the age, make and model and condition of your stairlift we can purchase and remove your old stairlift.
We can purchase Brooks / Acorn lifts no older than 5 years. For other makes and models and for lifts older than 5 years we can remove and dispose of them at a cost of £90.
We are able to offer breakdown and repair services accross the North of England. Give us a call on 0800 2460846 or for more information see our stairlift breakdown page.
We pride ourselves on our customer service reputation, but we do understand that sometimes things don’t always go to plan. In the unlikely event that you are unhappy with our service we encourage you to let us know, so we can improve in the future. If you wish to make a complaint, please see our complaints page and follow our complaints policy.
If you have any comments about your experience in one of our branches, good or bad, please send us a testimonial.
If you are interested in getting a mobility scooter or powered wheelchair (powerchair) on Motability, you can call into one of shops, call us free on 0800 7720744 or send us an email using the form on the Motability page.
One of our Mobility accredited sales advisers can visit you to complete some paperwork and we can put your application in process. Please note that if you already have a car on Motability you are not able to get a mobility scooter or powerchair as well, even if you have enough of your allowance remaining.
If you qualify for the high rate mobility payment, PIP or the War Pensioners Mobility Supplement you qualify to lease a mobility scooter or powered wheelchair from Motability out of this allowance. The lease starts from £14 a week and is a 3 year term.
For more information, please see our Motability page.
There are over 150 fabrics and 6 different wood finishes to choose from. We want you to make the best choice and we believe that’s not possible online, so we don’t sell them on the internet.
Feel free to call into one of our branches and we’ll gladly show you the swatches and let you see the chairs and try them.
VAT exemption is optional, if you don’t want to give us your name and address in one of our shops, or details of your illness online. You can choose to pay VAT on your purchase.
If you are buying in one of our shops then you will be asked to sign a declaration and give details of your, or the person you are buying for’s illness or disability. If you are buying online, we have a declaration on our checkout page that you can fill in.
VAT exemption is available to customers on some qualifying products. Products that have been designed specifically for use by people with a long lasting disability usually qualify for exemption.
People usually qualify for exemption if they have a long lasting illness or disability, temporary conditions such as broken bones do not qualify, whereas long lasting conditions such as arthritis do qualify.
Yes we do. The cost is £5 per day, or £25 for the whole week. If you have not shopped with us before, we may ask for a deposit and ID. Please call in advance to ensure that we have one available for you.
Please see our wheelchair rental page.
We do not buy used wheelchairs. We can sometimes take in powerchairs in part exchange against a new scooter or powerchair.
Yes we do. We have dedicated repair centres around the north of England. Just call our service centre on 0800 7720744 to book a service or repair.
Unfortunately the courses have now ended. We are happy to give basic training when a scooter is purchased from us.
For more information, please see our Mobility Scooter Training page.
Yes, the cost is £50 per week with a minimum of 1 weeks hire. If you are looking to hire for more than a few months, it maybe more cost efficient to buy.
If you are looking for shorter term hire, we recommend contacting your local shopmobility scheme.
Our service charge is £49, for more details on what is included, please visit our scooter servicing page.
Parkgate Mobility takes its responsibilities as a dealer of these products very seriously. We have never, and will never, sell scooters online. As a responsible seller, we always require that customers try the scooter first and are completely happy with their choice before buying and that they, and people around them will be safe when they are driving. The thought of selling someone a scooter blindly on the internet without them trying it and being able to assess their needs is totally against our principles.
There are many downsides to buying scooters online. We often hear horror stories of customers receiving a box on their doorstep and having to build the scooter themselves, having to courier the scooter back to the retailer for any repairs and having no backup in case of any breakdowns.
Not as such, we do however offer a trade in option against the value of any new scooter or powerchair.
If you are looking to sell your scooter, we recommend local press listing such as the free ads or advertising locally in post offices etc.
Our telephone lines are open from 9am until 5pm every day except Sunday. All calls are handled by Joanne, Sue and Joyce in our Rotherham office.